Policy 3.8 | Client/Family Complaints | Client Services Procedures | Published November 22 2010
Clients and family members of Canadian Mental Health Association Kenora Branch are encouraged to provide feedback to Branch Administration and Management. All complaints will be addressed in a constructive manner with the intention of quality improvement.
All employees, students and volunteers will inform clients of their right to make a complaint about services and in regards to the Client Bill of Rights (Appendix AAA within the Program Policies & Procedures).
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